Return & Refund Policy

Last Updated: August 6, 2026

Welcome to Oranza Jewelry. Your satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging.
• A valid order number or proof of purchase is required.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Worn or used jewelry.
• Earrings that have been worn (for hygiene reasons).
• Customized or personalized products.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Sale or clearance items unless they arrive damaged or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number.
• Clear photos of the product.
• Photos of the package (if applicable).

After reviewing your request, we will arrange a replacement or refund if your claim is approved.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved:

• Refunds will be processed within 5–7 business days.
• Online payments will be refunded to the original payment method.
• Cash on Delivery (COD) orders will be refunded via Bank Transfer, JazzCash, or EasyPaisa after verification.

5. Exchanges

We only replace items if they are:

• Damaged.
• Defective.
• Incorrectly delivered.

6. Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), Oranza Jewelry will bear the return shipping cost.
• For all other approved returns, the customer is responsible for the return shipping charges.
• Original shipping charges (if any) are non-refundable.

7. Free Delivery

We offer FREE Delivery on all orders across Pakistan.

Free delivery does not affect your return eligibility. If a refund is approved for reasons other than our error, only the product price will be refunded.

8. Order Cancellation

Orders can only be cancelled before they are processed or dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after receiving the order, subject to this policy.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Oranza Jewelry

Business Address:
Haram Gate, Androon City, Multan, Punjab, Pakistan

Email:
imitationjewelleryh@gmail.com

WhatsApp:
+92 322 6910742

Customer Support Hours:
Monday – Saturday: 10:00 AM – 8:00 PM (Pakistan Standard Time)